Services and Engineering
          Media Concepts maintains a full-time, in-house factory authorized service center. This department is headed up by Jim Bassick. Technicians are factory trained on a continuing basis to assure that they are always up-to-date on the latest technologies, products and techniques including digital electronics. Media Concepts is proud to have been selected as a JVC PSN Professional Service Center, one of only two in Florida and thirty-three in the United States. Media Concepts services most brands of video and audio equipment including JVC Professional, JVC America consumer products, Philips-Magnavox, Panasonic, RCA - GE - Thompson and Mitsubishi Electronics just to mention a few.

RATES

Consumer TV & VCR products $45.00 per hour

Consumer cameras & camcorders $65.00 per hour

Professional non-digital products including cameras, camcorders, VCR's and video projectors $65.00 per hour

Digital professional & consumer products $90.00 per hour

     Prices do not include parts, tax, pickup or delivery. All work performed is guaranteed for thirty days. Under some circumstances work may be performed off premises. Warranty coverage is limited by each manufacturer and outlined in the instruction manual or warranty card included with the equipment at time of purchase. Most products under warranty do not include pickup, delivery or service calls, nor do they provide for head cleanings, software updates, lightning damage, abuse or normal wear and tear. Warranties have specified time frames for parts and for labor. Typically, 90 days labor and 1 year parts is considered normal. JVC Professional however, provides for 1 year parts and 1 year labor on VCR*, VCR Accessories, Cameras, Camera Accessories, and System Products.

*Except for video heads (drum) which are 90 days parts & labor.

ESTIMATES

     Estimates are charged on the basis of one-hour minimum charge and payable in advance unless an account is previously established.

PRIORITY SERVICE

     Equipment purchased from Media Concepts and under warranty automatically receives PRIORITY service.

     Priority, RUSH service is available at an extra charge of one-hour's repair rate at the rates outlined above. RUSH service provides for the technician to look at the equipment within a 24 hour period. If it can be repaired at that time then work is completed. However, in some cases special parts may need to be ordered to complete the repair. We maintain a high inventory of parts to minimize delays. When special parts are ordered we must allow 2 - 7 days for delivery. In the event they are back ordered, we must wait. In rare instances, further delays are possible if multiple problems exist that can not be detected until original parts ordered are installed. The customer is still obligated to the RUSH service extra charge since diagnosis was performed within the 24 hour period as promised. Please be assured that Media Concepts operates in the best interest of the customer. We understand down time and do not wish to keep your equipment any longer then necessary to complete a satisfactory repair.

JVC

PSN (Professional Servicer Network)

     JVC Professional Video has appointed Media Concepts, Inc., 559 49th Street South St. Petersburg, Florida, U. S. A., as a member in good standing of the Professional Servicer Network.

     PSN members are dedicated to supply quality efficient expedited repairs to all types of JVC Professional Video equipment. These include production, E. F. P. cameras, camcorders, studio decks and editors, S. E. G. and D. V. E. generators, monitors and closed circuit types of cameras and time-lapse VCR's.

     PSN members maintain trained technicians supported by Factory trained Engineers from JVC Service & Engineering Company of America. Our PSN members have a history of full service capabilities, fast turn-a-round on repairs, strong customer satisfaction attitudes and a understanding of the Broadcast/ Professional Market demands for support.

     PSN members are selected by JVC Service after careful screening and evaluation to maintain a high degree of professional representation to our valued customers. There is a national referral system of PSN members to our Broadcaster and production facilities, Coordination with JVC Sales activities is a requirement of JVC and our PSN members.

     For any information or referrals of PSN companies, please feel free to call JVC Professional Service Headquarters at (201) 909-9497

National Professional Products

Service Manager

     Media Concepts maintains a large inventory of JVC and other manufacturer's parts, service manuals and non sales division accessories. These parts are not only available for equipment being serviced by us, but may be purchased separately by the customer. If we don't have it we can ordered it, and in some cases have it air shipped directly to you.

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Contact:  Scott Richardson, scott@mcifl.com

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